Please read carefully
ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering).
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email ride@ridenative.com as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
Native Moto Adventures™ Shop operates with Printful, a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.
Damaged items
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time.
Along with Printful, we will review replacement/return requests only:
(a) if a product is damaged
(b) there is a print error
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Estimated shipping delivery times